FAQ

Frequently Asked Questions (FAQ)

What currency are your prices listed in?

All prices are shown in USD ($).

When will my order ship?

We aim to ship orders as quickly as possible. Please allow 7–18 days for production and handling.
📦 Estimated shipping time: 21–30 business days.
📩 Tracking numbers will be provided within 3–5 days after your order has shipped.
If you haven’t received tracking info after 14 business days, please contact us at hello@procleats.com.

Can I return my order?

We have a strict no-return policy. Once your order is placed, it cannot be returned or refunded.

Can I cancel my order after placing it?

Orders cannot be canceled once placed. Please confirm all details before completing your purchase.

I entered the wrong address — what do I do?

If you made a mistake in the shipping address, reply to your order confirmation email or contact us at hello@procleats.com within 24 hours.
⛔ After 24 hours, we are unable to make any changes, and no refund will be issued.

How long does shipping take?

We ship worldwide from multiple fulfillment centers depending on your location.
🌍 Estimated delivery time: 14–30 business days.

Still have questions?

No problem — we’re here for you.
Email us at hello@procleats.com and we’ll assist you as soon as possible.
📌 For faster service, include your order number and a clear explanation of the issue.